Every day, fraudsters are trying to trick you into giving out personal information. It’s up to you to stay alert & be cautious! Your personal information is VALUABLE.

At Citizens Deposit Bank, your security is our priority

We Won’t Ask For Personal Information In A Text Or Email


Please be advised: CDB will never ask for you to send personal or financial information by text or email. If you receive a request to submit personal or financial information via text or email, it did not come from a representative of CDB. Do not provide your information and do not click any links.

If you suspect fraud, hang up, delete the text and trash the email, then give us a call directly at 270-655-6921.

We Keep You Safe And Secure


Things CDB does to protect our customers:

  • Customizable Security Alerts
  • Online/Mobile Banking requires multi-factor authentication

Do Not Provide This Information Via Text Or Email


We will not contact you for the following information:

  • Usernames or Passwords
  • Social Security Number
  • Debit Card Number
  • Account Number
  • Pin Number
  • Birthday
  • Answers to Security Questions

Red Flags To Look Out For

  • High-pressure language, scare tactics, sense of urgency.
  • Requests for sensitive account info, passwords, social security number, your pin or the login code texted to you.
  • Requests or links to visit an unfamiliar website.
  • Requests asking you to call a number other than a number listed here on our website.
  • Incorrect grammar, unprofessional language or multiple typos.
  • Email attachments or suspicious links.

 How To Stay Safe

  • Create strong passwords & change them frequently. Use passwords that are difficult to guess and keep them secret. Try to use a combination of upper & lowercase letters, numbers, and special characters. Change your password every 6-9 months.
  • Keep your software up to date. Update apps, browsers, etc. with the latest defense against malware. This includes virus protection and malware alerts.
  • Do not open or respond to emails or texts from senders you don’t know. Remember, email & text messages are not secure ways to transmit sensitive information. Legitimate companies don’t ask for this information via email.
  • Review account activity via mobile/online banking or through account/credit card statements as soon as you receive them. Investigate any unauthorized charges.
  • Keep personal information in a secure place. Never divulge information about your social security number, credit card number, account passwords and other personal information unless you initiate contact with a person or company you know and trust.
  • When in doubt, call us! We encourage you to call us if you suspect fraudulent or suspicious activity. We can verify messages or emails received.

To report a lost/stolen card or suspected fraud during non-banking hours, please call us at 1(800)264-4274 extension #-19247.



*information provided by the Federal Trade Commission*